Careers – African Child Trust



African Child Trust (ACT) is a small but growing UK registered Christian charity that was established 20 years ago. Our mission is to relieve poverty among widows, orphans and other vulnerable children in Africa. We are passionate about changing lives and providing opportunities to less privileged children and needy widows so that they can achieve their potential in life. ACT is for the people otherwise forgotten. We are currently working in 8 countries of Africa. Our office is based in Croydon close to the main stations (5 minutes from West Croydon and 10 minutes from East Croydon).

The position of Office Administrator provides the opportunity to be part of the next phase of the charity’s evolution. You will oversee the day to day running of the office and our Supporter Care administration. For this you will need to be well organised and possess good communication skills. You will be working alongside a small dedicated team that will include both paid staff and volunteers.

The Role

You will be responsible for the daily management of the office and the delivery of office functions, carried out through supporting the activities of staff members and working with the Director to implement the vision of the charity.

The successful candidate will need to demonstrate that they possess the administrative experience and communication skills that are necessary to be effective in this role.

Reporting to: UK Director

Salary:    The salary package will depend on your experience.

               (In your letter of application please indicate your salary expectations).

Interview/Start Dates:

Shortlisted candidates will be informed on or by Monday 3rd June and interview date will be arranged.

Application Details:

To apply, please send a current CV and covering letter detailing the experience and skills you could bring to the role to Please note that regrettably we may not be able to respond to every unsuccessful application.

Person Specification:

– Focused and efficient, with the ability to manage time and prioritise workload;
– Organised and with an eye for detail;
– Good Communication skills – excellent verbal and written communication.
– Effective team player
– Pro-active and positive attitude
– Ability to develop and manage people efficiently (mainly volunteers)
– Experience of operating quality assurance process and procedures
– Ability to establish and maintain office systems
– Proficient with Microsoft Office packages
– Passion and empathy for the ethos of ACT

 Main Duties:

 Office Administration:

– As key holder, to ensure that the office is opened and accessible to staff at the start of the working day and ensure adequate arrangements are in place to secure the office at the end of the day;
– To provide an efficient well managed office environment;
– To manage existing processes, policies and procedures and upgrade or initiate new ones for the efficient running of the office;
– To update and manage records, correspondence and documentation, and maintain secure physical and electronic filling system for the office;
– To manage office resources, databases and other capital items in the office;
– To operate a petty cash facility and account for all movement of monies to the Finance Officer;
– To manage interns/volunteer recruitment and provide induction and support;
– To provide support for the marketing and publicity of fundraising events;
– To maintain friendly working environment and ensure that the health and safety of staff in the office meet statutory requirements.

Supporter Care:

– To be the first point of contact for all enquiries whether by email, telephone or by post. To deal with such enquires efficiently and where appropriate, to sign post them to appropriate staff and ensure they are dealt with promptly.
– To communicate appropriately and respond to verbal or written enquiries from supporters, potential supporters, partners in Africa and other stakeholders in the UK and abroad;
– To provide regular updates to donors and child sponsors about their supported children;
– To manage the charity database and update it with new information;